Refund & Cancellation Policy
Effective date: 1 August 2026 · Last updated: 5 August 2026
1. Overview
WeAll is committed to delivering high-quality digital marketing services. This Refund & Cancellation Policy outlines the conditions under which refunds are provided and the process for cancelling services. By engaging WeAll, you agree to this policy as part of our service agreement.
2. Monthly Retainer Services
For ongoing monthly retainer engagements (social media management, SEO, paid ads, etc.): • Cancellation requires 30 days' written notice sent to hello@weall.co.in. • If notice is given after the billing date for the upcoming month, that month's retainer fee is non-refundable as work will already have been planned and initiated. • No refund is provided for the current billing month once work has commenced. • If WeAll fails to deliver the agreed scope of work in a given month, a pro-rated credit or refund for undelivered work will be issued at our discretion.
3. Project-Based Services
For one-time projects (logo design, website build, brand identity, etc.): • A non-refundable advance payment (typically 50% of the project value) is required before work commences. This covers discovery, research, and initial creative work. • If the Client cancels after the project has started, the advance is non-refundable. Any additional work completed beyond the advance will be invoiced and is payable. • If WeAll is unable to deliver the agreed project due to circumstances on our end, we will refund the advance payment in full.
4. Paid Advertising (Ad Spend)
Ad spend deployed on advertising platforms (Meta Ads, Google Ads, YouTube, etc.) is non-refundable under any circumstances once the ads have been published. This money is paid directly to the advertising platforms and is not held by WeAll. WeAll's management fees for paid advertising are separate from ad spend and are subject to the retainer cancellation terms above.
5. Eligible Refund Conditions
A full or partial refund may be considered in the following circumstances: • WeAll fails to start work within 14 days of the agreed start date, with no written explanation provided. • A deliverable agreed upon in the project scope is never delivered and WeAll is unable to provide a revised delivery timeline. • Duplicate payment was made due to a billing error. Refund requests must be submitted in writing to hello@weall.co.in with supporting documentation.
6. Refund Process & Timeline
To request a refund: 1. Send an email to hello@weall.co.in with the subject line "Refund Request — [Your Company Name]." 2. Include your invoice number, the amount in question, and the reason for your request. 3. Our team will acknowledge your request within 3 business days and provide a decision within 10 business days. 4. Approved refunds will be processed within 7–14 business days via the original payment method (bank transfer or UPI).
7. Non-Refundable Items
The following are not eligible for refund under any circumstances: • Ad spend deployed on any advertising platform. • Advance/booking fees paid for project-based work once the project has begun. • Fees for completed work and delivered milestones. • Fees for the current month of an ongoing retainer once work has commenced. • Custom software or third-party tool subscriptions purchased on the Client's behalf.
8. Disputes
If you are dissatisfied with our services, we encourage you to contact us at hello@weall.co.in before initiating a formal dispute. We are committed to resolving issues in good faith and will work with you to find an appropriate resolution. Formal disputes will be subject to the governing law clause in our Terms & Conditions.
For refund or cancellation queries, contact us at hello@weall.co.in.